Managing Your Student Account
I forgot my password, what should I do?
If you forget your password, click Sign In on the top right corner of the WeTutor Home Page and then click on Forgot Password?. After you fill in the requested information, we will send further instructions to the email address associated with your account. Please be sure to check your email spam folder in case our email is accidentally identified as spam.
Can I change or update my account information?
Yes, you can change or update your account information at any time. After signing in, click My Account in the top right corner of the page and then click the Account Info tab. For security purposes, if you want to change your name or address, you will need to contact support@wetutor.com.
If you want to change your WeTutor ID(s), click the Change ID tab instead.
What does my Transaction Status mean?
In the Transactions tab on the My Account page (when you are signed in), you can review your past WeTutor purchases. Each purchase has a Status message indicating the status of the your payment to the tutor. “Completed” means that you completed the payment. “Pending” means that you completed, but PayPal has not yet confirmed, the payment. “Waived” means that you filed a complaint about the transaction, and that WeTutor ruled in your favor and waived the payment. “Failed” means that you have not yet completed the payment, including cases where you filed a complaint and WeTutor ruled in favor of the tutor.
How do I delete my WeTutor account?
If you would like to delete your account, please send an email to support@wetutor.com with “Account cancellation” in the Subject line and your WeTutor ID in the body of the email. Please be sure that you send that cancellation email from the email address associated with your WeTutor account so that we can verify your identity before canceling your account.